FREQUENTLY ASKED QUESTIONS

A GUIDE TO HELP ANSWER ALL OF YOUR QUERIES

General Questions
WHAT ID DO I NEED TO BRING?

Bournemouth 7s accepts the following forms of ID:


  • Passport
  • UK Photo card Driving License

You must bring the physical copy of your ID. We do not accept photocopies or pictures of ID. 


We operate a Challenge 25 Policy across all our bars so if you are lucky enough to look Under 25, then be prepared to prove your age.

IF I HAVE A STUDENT TICKET, WHAT STUDENT ID DO I NEED TO BRING?

If you have purchased a student ticket you will need a valid NUS, TOTUM or University/ College Card. Student ID must be valid with a clear photo and expiry date.


You must also bring a form of accepted ID to prove your age upon arrival. Bournemouth 7s accepts the following forms of ID:


  • Passport
  • UK Photo card Driving License

You must bring the physical copy of your ID. We do not accept photocopies or pictures of ID.


We operate a Challenge 25 Policy across all our bars so if you are lucky enough to look Under 25, then be prepared to prove you are Over 18 when required. 


We do NOT accept UNIDAYS or similar student apps as a form of student ID.

Failure to provide correct Student ID will result in a charge on the door to upgrade your ticket.

WHAT TIME IS LAST ENTRY INTO THE FESTIVAL?

Last Entry Times:


  • Friday – 11pm (Players & Campers Only)
  • Saturday & Sunday – 6pm
  • Under 18s – 1pm

B7s operate a NO re-entry policy after 6pm on Saturday and SundayGeneral ticket holders cannot exit and re-enter the Festival after this time.

I AM UNDER 18, CAN I STILL COME TO B7s?

Yes.


Under 18s must follow and adhere to the following restrictions:


  • An adult aged over 21 must accompany you at all times (maximum of 2 under 18s per accompanying adult)
  • You must enter the festival before 1pm
  • You must be offsite by 7pm
  • You are not permitted to leave and re-enter the festival after 1pm
  • You may not purchase alcohol, cigarettes or any age-restricted products
  • You cannot access V.VIP, VIP Arena or Campsite at any time
CAN I COLLECT MY WRISTBAND AND COME BACK LATER?

Yes, but you MUST use the designated customer car park (not our pickup and drop off area) and arrive before Midday on Saturday 24th or Sunday 25th May.


Anyone attempting to park on the public highway or in the festival's drop off area will be refused entry to the festival and your car may be towed.

CAN I BRING IN FOOD AND DRINK?

You are more than welcome to bring food that doesn’t require cooking.


Soft drinks are permitted however they MUST be sealed when entering the festival. If they are not sealed, the items will be confiscated by security upon entry.

CAN I LEAVE THE EVENT AND COME BACK IN?

Yes, in essence but only until 6pm. Festival guests over the age of 18 can leave and re-enter freely up until 6pm on Saturday and Sunday. 


Any festival guests under 18 will not be permitted to exit the festival and re-enter after 1pm. 


Late Entry Passes will be issued from the Info Point located near the main entrance to PLAYERS WHOSE MATCHES END AFTER 4PM ONLY. Late Entry Passes are for teams only and won’t be issued for General Admission ticket holders. Players wishing to request a late entry pass must provide proof of local accommodation.

WHERE CAN I BUY CAR PARKING TICKETS?

Car and minibus parking passes will be available to purchase closer to the event.

EVENT INFORMATION
LOCATION

Bournemouth 7s Festival is held at:


BU Sports Campus,

Chapel Gate,

Christchurch,

BH23 6BL


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OPENING TIMES

Friday 23rd May (exclusively for Players and Campers):

Midday – Midnight


Please note you can start queuing from 10am on the Friday, however the gates and Festival Campsite will open at midday.


Saturday 24th & Sunday 25th May:

9am – 1am

LAST ENTRY

Last Entry Times:


  • Friday – 11pm (Players & Campers Only)
  • Saturday & Sunday – 6pm
  • Under 18s – 1pm

B7s also operate a NO re-entry policy after 6pm. General ticket holders cannot exit and re-enter the festival after this time.

PHONE CHARGING

We've teamed up with Lifesaver Power to keep your phones powered across the weekend. 


A pre-sale for power banks will be available so you can be sure to stay fully charged for the whole weekend. Pre-sale will be available closer to event. 

CASH AND CARD

We accept card across all bars. Most bars within the Main Arena will accept card, contactless and cash payments however not all food traders will accept card.

WELFARE

Bournemouth 7s Festival will have dedicated areas with a welfare team throughout the weekend, where your physical and mental wellbeing come first, just look out for signs onsite. We want everyone to feel safe at B7s, providing a safe space for anyone who needs some time out.

DRINKING WATER

There are drinking water points located across the festival site which are free to use and there to keep you hydrated over the weekend.


Free drinking water is also available from all our festival bars, just ask any member of our bars team.

PROHIBITED ITEMS

The following items are NOT allowed into the Festival, all of which will be removed and seized during the security searches upon arrival.


  • Alcohol
  • Glass Bottles
  • Campfires
  • Barbecues
  • Camping Stoves
  • Candles
  • Flares
  • Chinese Lanterns
  • Noz Gas
  • Illegal Drugs
  • Synthetic Highs


Bournemouth 7s operates a zero tolerance drugs policy. If you are caught with drugs upon entry, you will not be able to enter the festival and your ticket/wristband will be void.

ACCESSIBILITY

We are proud to offer a complimentary ticket for all Carers and Personal Assistants (PAs). 


For more information on how to request this, as well as site access and accessible parking, please head to our Commitments Page

TICKET INFORMATION
BUY TICKETS

Don’t want to miss joining 30,000 people at the world’s largest sport and music festival…? We don’t blame you.


Here to Play? You can secure Team Entry in one of our 7 sports HERE.


Here to Party? Secure your weekend festival ticket HERE.

Car Parking tickets can be purchased closer to the event.

TICKET POLICY

All tickets are issued prior to the Festival. We offer two types of ticket - Team Tickets are for those who are playing sport at the festival and General Admission Tickets are for festival goers.  


Team Tickets – All Team Tickets will be emailed to the team captain in early May. All tickets, including both your initial entry and upgrades, will be issued to the individual who made the purchase. Tickets can be scanned either using a paper or electronic version.  


General Admission Tickets – All general admission tickets are emailed directly to the purchaser and nominated ticket holders at the point of purchase. Please make sure to bring your e-ticket with you either electronically or as a printed copy. 


NO TICKET = NO ENTRY

PAYMENT PLANS

We are excited to offer interest-free payment plans for both Team Tickets and General Admission Tickets!


Team Tickets – Make the most of Klarna’s Pay-in-3 at the checkout and secure your Team Entry for as little as £25 a month, with 3 interest-free payments.


General Admission – We've teamed up with PayPal to bring you "Pay in 3", an easy and affordable way to split your payments into three instalments, so you can enjoy all the festival fun without breaking the bank.

WRISTBAND POLICY

You are NOT allowed to give your wristband to anyone else. Wristbands are not transferable between people and are void if cut, removed, or tampered with. You and the individual who has been given the wristband will be removed from the festival.


All tickets must be exchanged for a wristband on first entry.

REFUND POLICY

The Festival operates a ‘No Refund' policy across all Team Entry Packages and General Admission Tickets.


More details about our refund policy can be found in our Terms and Conditions.


In the unlikely event that the festival is cancelled, tickets will automatically be rolled over to the next available dates. There will also be a refund period which will be advertised widely; during this period full refunds can be applied for.

RESELLING YOUR TICKET

Our official partner, TicketSwap provide a safe and easy place for you sell your general admission ticket to another fan. 


You can resell your Bournemouth 7s Festival ticket with TicketSwap, here.  


Please note that players tickets CANNOT be sold on resale platforms as they are specific to the sport and the team. You will need to sell it directly to somebody who would like to take your place on your team.

TRANSFER YOUR TICKET TO A FRIEND

Head to the FIXR ticketing website or app, where you will be able to 'transfer' your ticket directly to your friend.

TRAVEL INFORMATION
SHUTTLE BUS

As part of the B7s continued greener festival initiative we encourage all attendees to use the Shuttle buses from across Bournemouth, Christchurch, and Poole. 


Shuttle buses are available to pre-book (cheaper) with routes available from across the local area. More details here. 

CAR PARKING

If travelling by car or minibus, please arrive at the B7s Official Car Park which is located within the field opposite Bournemouth Airport Runway on Parley Green Lane. Please note that NO coaches or camper vans are permitted. 


Parking passes will be available to purchase closer to the event.


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TAXIS

We have partnered with United Taxis to give B7s customers discounted rates going to and from the Festival – Download their app here for the best rates.

PICK UP AND DROP OFF

We have a dedicated area if you are being dropped off by friends or family. This is located within the Bournemouth Uni Sports Campus Main Entrance on the left-hand side. Please follow the relevant signage to the PUDO area.


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BEST ARRIVAL TIMES

The earlier the better!! Come and make the most of what the Festival has to offer and join everyone in watching the amazing sport being played.  


BUSIEST QUEUING TIMES:

 

Friday between 4pm – 7pm

Saturday and Sunday between 3pm – 6pm 


We would highly recommend avoiding these times as it’s likely that they’ll be a longer waiting time despite our teams’ best efforts.

 

Please note: You will be searched upon entering the festival and anyone may be subjected to additional searches if our security deems it necessary. 


Please plan ahead and arrive in good time to have the best possible experience.

CAMPING INFORMATION
CAMPSITE OPENING TIMES

Opens: Friday 23rd May from Midday

Closes: Monday 26th May at Midday


Please note you can start queuing from 10am on the Friday however gates will open the same time as the Campsite (Midday).

GETTING THE BEST SPOT

As always, the earlier you arrive the better chance you get at securing the best spots in the Campsite, avoiding those early morning walks across the campsite.


Everything is within close proximity including Toilets, Showers, Food, Shops and Bars. We do strongly advise turning up as early as possible once our gates open to ensure you have plenty of time to unpack, get set-up and grab a drink!

GLAMPING PERKS

Our exclusive Glamping packages provide B7s fans with luxurious accommodation and services on site. 


A separate Glamping area awaits with an abundance of luxury shower and toilet facilities. All our Glamping tents come pre-erected set up waiting for you to arrive.


Each spacious bell tent comes fitted with 3 to 5 single air beds, pillows, duvets, bedding, interior carpet, a small table, and exterior lights. Just a short distance from your B7s home is various charging facilities and a vanity area with mirrors and hair dryers to make sure you’re looking your very best for the evening celebrations.


This area has its own 24-hour security along with an onsite campsite management team to answer any questions you may have.

WOMEN'S ONLY CAMPING

We are proud to offer a Women's Only camping area. Enjoy a private and safe environment for those women who want to be part of the festival atmosphere but have their own space over the weekend.


The Women's Only camping area also offers the following: a secluded fenced off area within the main campsite, private toilets & showers and 24-hour security. However, this area is available on a first come first serve basis and cannot be pre-booked.

OVER 18s POLICY

Access to the whole campsite is strictly for Over 18s only. Anyone who is under the age of 18 will not be permitted to enter the campsite at any time.

ALCOHOL POLICY

You are not permitted to bring alcohol into the Festival, including the Campsite.  


However, fear not! There will be plenty of bars at the Festival where you can enjoy a drink! You can purchase alcohol from the Main Festival Arena and take it into the campsite.


STILL HAVE QUESTIONS? CONTACT US

PHONE US

01202 545 630

Mon-Thur: 9am-5pm

Fri: 9am-4pm

CALL US

EMAIL US

info@bournemouth7s.com

We will aim to respond within 1 working day

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